Our methodology
Tailored support. Because every story is different.
We don’t work with rigid protocols: we work with people. Our model is comprehensive, flexible and intersectional — it starts by listening, continues by supporting and doesn’t end until the person has the resources to move forward on their own.
What makes this model possible
Supporting from shared experience transforms the helping relationship.
Where we support from
Four perspectives that run through all our work.
Intersectional perspective
We take into account the different realities that run through each person and how these can create specific situations of inequality or vulnerability.
Community perspective
We believe in the strength of support networks and in people’s participation to build more inclusive and supportive communities.
Feminist perspective
We work for gender equality and for the elimination of the violence and discrimination affecting women and people with diverse gender identities and expressions.
Human rights approach
We uphold that all people have the same rights and must be able to exercise them under conditions of equality, freedom and dignity.
The four areas of work
Each area responds to a real need. They are all connected.
International protection
We provide support throughout asylum procedures: guidance, interview preparation, case follow-up and defence when rights are violated. Sexual orientation and gender identity are grounds for persecution recognised by the Geneva Convention.
Residential care
We run safe, dignified and inclusive housing for LGBTIQ+ people in emergency situations. Spaces where no one has to hide who they are.
Psychosocial and community support
Individual and group psychological care to strengthen emotional wellbeing and rebuild community bonds. Community heals.
Autonomy and social inclusion
Job guidance, training and support with administrative procedures. We want every person to be able, at some point, to no longer need us. That is our greatest success.
A model that cares and transforms
Discover how we apply this methodology across each of our services and programmes.